Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management overview > Managing approvals in Change Management > What is approval status?

What is approval status?

Approval status describes the condition of the change or task in the current phase and in the Change Management workflow. Each change request phase is marked with one of the following status options:

Approved
Denied
Pending

Individual approval requirements within a phase are marked with one of the following status options:

Approved
Denied
Pending
Future

Pending approvals are awaiting action. Future approvals will be acted on following action on the pending approvals.

When a pending phase is approved, its status becomes approved. The next set of future approvals becomes pending, and subsequent approvals remain in the future status.

Send Help Center feedback