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- Change Management overview
- What are changes?
- When should I use Change Management instead of Request Management?
- Priority, impact, and urgency
- Change categorization
- Hover-over forms for change records
- Managing approvals in Change Management
- What is an approval?
- What are approvers?
- What is approval status?
- What is an approval sequence?
- What is an approval sequence?
- Approval options in Change Management
- Approval delegation
- Approvals and security profiles in Change Management
- Approval options in Change Management
- Approval phase for KM Ddocument category
- Message Group Definition record
- Default change categories
- Managing Change Management messages
- Managing events
- Managing alerts
- Change workflows
- Change identifiers
- Time and date stamps
- Assessment capability
- Change prioritization
- Change scheduling
- Change records and CIs
- Role-based authorization
- Change notification and escalation
- Change Management Audit trail
- Change archival
- Change Access Control
- Management reports generation
- Change Management Audit trail
- Release Management
Managing approvals in Change Management
Approvals are based on associated Service Level Agreements (SLA). Managers and sponsors associated with the SLA must be listed as approvers for each phase. Change Management requires approvals to be complete before the change request can move to the next logical phase.
A change request may require other approvals, depending on the category listed in the categorization field:
- Change requests with an impact of 3 (Major Impact) also require approval by an IT director.
- Change requests with an impact other than 1 (Minor Impact) must be approved by a member of the Change Advisory Board (CAB).
We welcome your comments!
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