Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management administrator tasks > Number control reset application

Number control reset application

Resetting the number file at a particular point may be required due to several scenarios, including the following:

Heavy activity.
Auditing requirements.
Dates used as part of the numbering convention.

Number resetting is often performed on a monthly or annual basis, depending on your numbering scheme for that functional area.

The number.reset application is used to force the number file to be reset at a particular time. The application resets the number record to zero (0).

Important: Quote and Order line item numbers are stored in the same out-of-box Line Items file (ocml), distinguished by Q for quotes and O for orders. When you reset numbering, you need to take into account whether future records will conflict with current record numbers. The number must be a unique value, as defined in the database dictionary file for each of the ocm files.

A schedule record must be defined to run in any Service Manager background processor. This record should be set to execute the number.reset application.

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