Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management administrator tasks > Security and access

Security and access

Security in the Request Management process is essential. Most operators only need access to limited areas and items for creating quotes and ordering. Only certain operators should be allowed to approve quotes and orders, mark shipments as received, and respond to operators’ requests for items. You can implement rules such as these with Request Management.

Request Management uses several files containing records on individual operators to secure the database and efficiently use quotes, orders, and line items.

Note: If there is a conflict in the settings for a particular operator, the User Profile record settings override the environment settings in Request Management. The category and phase record settings for the functional areas override the User Profile record settings. Ultimately, restrictions established in the category and phase definition records determine operator access privileges.

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