Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Grant self-service access
Applies to User Roles:
System Administrator
To grant self-service access, follow these steps:
- Click System Administration > Ongoing Maintenance > Operators.
- Type or select optional search criteria.
- Click Search.
- Select an existing operator record.
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On the General tab, click Fill to choose a Service Profile, or click Find to modify the existing profile.
For example, you can add desired self-service privileges, such as Open, Update, or Close to the existing Service Profile.
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Click the Self Service tab. Make sure that the operator record has these settings:
- The Self Service Access Only check box must be cleared.
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Type the name of the Self Service Menu to display when the user logs on using a self-service URL. The out-of-box menus are ESSSM and ESSM-Approval.
ESSM-Approval provides the Approval Request link to the Approval view on the self-service Starting page for those users with approval capability.
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Click the list to choose the Self Service Starting Page when the user logs on by using a self-service URL.
For example, choose Submit a Request.
- Click Save.
Note The Login Name in the operator record must match the HPE Service Manager ID in the contact record.
Related concepts
Master data records
User roles
Self-service
Creating self-service users
What is a self-service power user?
Related tasks
Add a user role record
Delete a user role record
Search for a user role record
Create a self-service user
Create a self-service user from an existing contact
Create multiple self-service users from a contact list
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
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