Self-service template record
HPE Service Manager has an out-of-box operator template record, Template_SelfService, that contains all required operator settings. The password field is null. Therefore, the first time a registered user logs in, no password (or a blank password) appears. Service Manager prompts the self-service user to create a password.
The self service out-of-box user role record lists thefollowing capability words:
- service desk
- svcCatEmployeeRequester
- service catalog
- change request
If you create self-service users manually, make sure that you include the applicable settings in the out-of-box records.
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Related concepts
Self-service
Who uses self-service?
Self-service licenses
Self-service tailoring
Configuring the self-service working environment
Creating self-service users
What is a self-service power user?
Accessing HPE Service Manager
Working with self-service requests
Related tasks
Add a user role record
Create a self-service user
Create a self-service user from an existing contact
Create multiple self-service users from a contact list
Grant self-service access