Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Administer > Application setup > Self-service > Creating self-service users > What is a self-service power user?

What is a self-service power user?

A self-service power user has two ways to access Service Desk. The access method depends on the task to complete:

They have a Service Desk profile that enables them to log on to Service Desk (or other HPE Service Manager applications) using the Windows client connection dialog or any valid Web client URL to view, add, update, or delete records. For example, the user has a Service Desk profile that enables the user to take service requests and provide services to a user community.
They have a self-service profile that enables them to initiate service requests through a self-service URL. For example, a self-service user can use this feature to request services.

The following table shows how a user can access Service Manager in self-service or power user mode.

URL	Description
*http: //server_name: port_number/SM/ess.do*	The standard Web client interface for self-service users. The viewrecordlist parameter is disabled.
*http: //server_name: port_number/SM/index.do*	The standard Web client interface for power users. Self-service mode using the parameters set in the web.xml file.
*http: //server_name: port_number/SM/accessible_ess.do*	The accessible Web client in self-service mode. The viewrecordlist parameter is disabled because it does not conform to accessibility requirements.