Administer > Application setup > Self-service > Creating self-service users > What is a self-service power user?

What is a self-service power user?

A self-service power user has two ways to access Service Desk. The access method depends on the task to complete:

  • They have a Service Desk profile that enables them to log on to Service Desk (or other HPE Service Manager applications) using the Windows client connection dialog or any valid Web client URL to view, add, update, or delete records. For example, the user has a Service Desk profile that enables the user to take service requests and provide services to a user community.
  • They have a self-service profile that enables them to initiate service requests through a self-service URL. For example, a self-service user can use this feature to request services.

The following table shows how a user can access Service Manager in self-service or power user mode.

URL Description
http: //server_name: port_number/SM/ess.do The standard Web client interface for self-service users. The viewrecordlist parameter is disabled.
http: //server_name: port_number/SM/index.do The standard Web client interface for power users. Self-service mode using the parameters set in the web.xml file.
http: //server_name: port_number/SM/accessible_ess.do The accessible Web client in self-service mode. The viewrecordlist parameter is disabled because it does not conform to accessibility requirements.