Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management configuration > Configuring Change Management categories

Configuring Change Management categories

Change Management categorizes changes and change tasks by change category and task category.

Each change category has a change workflow associated with it and can have subcategories. Each task category has a task workflow associated with it and available change phases defined for it.

To access change categories, click Change Management > Configuration > Change Categories, and then click Search.

Each task category contains a number of change phases and has a workflow associated with it. To access task categories, click Change Management > Configuration > Task Categories, and then click Search.

Service Manager provides a number of out-of-box change categories and task categories that you can use or customize.

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