Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Change Management > Change Management configuration > Configuring Change Management categories > Create a change category or task category

Create a change category or task category

User Roles: System Administrator

You can create new category records either by copying and modifying an existing record or by creating a new one. HPE Service Manager provides out-of-box category records that you can use or modify.

To create new category record, follow these steps:

Navigate to Change Management> Configuration > Change Categories or Task Categories.
Click New.
Type the name of the category.
Type a category description.
In the Availability field, type true.

Note If you type false, the category will not be available to select from the category list when you open or update a change.
Select a workflow for the category.
Select a template for the category if required.
Optionally,select the Assign number before commit? check box so that Service Manager assigns an identification number .
Click Save to view the Workflow tab and other associated tabs.
For change category, click the Subcategories tab to create subcategories for the change category.

For task category, click the Available Phases tab and select one or more change phases from the drop-down list to associate the task category with the change phases. The newly created task category definition will be applied to the change workflow phases.

If you leave Available Phases blank for a task category, you can use this task category in all change phases.

Note The list of available phases is retrieved from all of the change workflows.
Click Save.

Note To delete the category, click Delete.

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