Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Configuration Management > Configuration Management user tasks > Configuration items > Configuration item groups > Business service group attributes

Business service group attributes

The following table lists the ITIL attributes of a Configuration Item (CI) in a business service group.

Attribute	Description
Category	CI classification, such as hardware, software, documentation, or employee.
Change numbers	Contains the identification numbers of all change records that affect the selected CI.
Child CI relationship	The unique identifiers for all child CIs of the selected CI.
CI name	The unique name for the selected CI by type.
Comment	Contains text, such as a description of how the selected CI version is different from the former version.
Unique ID	A unique number that identifies the selected CI. For example, a software copy number, a serial number, or an employee ID.
Incident numbers	The identification numbers of all incident records that affect the selected CI.
Location	The physical location of the CI. For example, software might be on a CD in a media library; a hardware CI would be in a room or office, on a specific floor, and in a specific building.
Owner responsible	Name or title of the person responsible for the CI.
Parent CI relationship	The unique identifier for the parent CI of the selected CI.
Problem numbers	The identification numbers of all problem records that affect the selected CI.
Relationships	Describes the relationship of the selected CI to other CIs that are not parent or child CIs. For example, a description might be "uses the xxxx CI," "connects to the xxxx CI," "accesses the xxxx CI," and so on.
Responsibility date	The date that the owner took responsibility for the CI.
RFC numbers	The identification numbers of all change request records that affect the selected CI.
Status (current)	The current status of the CI, such as test, live, or archive.
Status (scheduled)	The next scheduled status of the CI with the date of (or name of the event that triggers) the status change.
Supply date	When the organization acquired the CI.
Type	Describes the selected CI type with more detailed category information, such as software bundle, hardware device, employee name, or vendor/supplier name.
Version number	The version number of the CI.
SLA numbers	The identification numbers of all Service Level Agreement records that affect the selected CI.

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