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- Configuration Management
- Configuration Management user roles
- Configuration Management user tasks
- Configuration management administrator tasks
- Configuration Management overview
- Configuration Management tables
- Configuration item maintenance history
- Searching Configuration Management
- Generating a large number of incident records
- Configuration Management security options
- Service Portfolio Creation
- Service Inventory
- Service Asset & Configuration Management (SACM) Reports
- Data Validation
- Configuration Management Access Control
- Service Portfolio Auditing
- Service Portfolio Notification and Escalation
- Service Portfolio Archiving
- Integration: Service Catalog And Knowledge Management Modules
- Financial Management
- Configuration Item Relationship Types
- Service Levels and Subscriptions
Configuration Management overview
HPE Service Manager Configuration Management identifies, defines, and tracks organizational assets by creating and managing records for those items. Other Service Manager applications can then access these records from a central repository. For example, when you create an incident record, Incident Management can access the hardware component details from the database and populate the new record with that information. This significantly reduces the time spent to resolve the incident, as well as alerts you to other potential incidents due to component relationships and dependencies defined in the database. Configuration Management enables you to achieve the following results:
- Accommodate changes to and reuse of standards and best practices
- Significantly reduce incident resolution time by using a central repository for critical infrastructure data that can be accessed by other applications
- Map configuration grouping and business relationships
- Meet business and customer control objectives and requirements
- Authorize changes and releases or resolve incidents and problems faster
- Minimize the number of quality and compliance issues caused by improper configuration of services and assets
- Optimize the use of service assets, IT configurations, capabilities, and resources
By using Configuration Management to manage IT assets, users and administrators or analysts can perform the following tasks:
User (Access based on User profile)
- Add, edit, and save asset (CI) records to the Configuration Management database, such as software, hardware, office electronics, telecommunication devices, and furnishings
- Manage CIs using predefined views to find your workload
- View and modify software installation information
- View the maintenance schedule for a CI
- View and modify service level agreement (SLA) information
- Add CIs to a contract and manage existing contracts
Administrator or Analyst
- Identify, control, record, report, audit and verify service assets and Configuration Items, including versions, baselines, constituent components, and their attributes and relationships.
- Account for, manage, and protect the integrity of service assets and Configuration Items throughout the service life cycle by ensuring that only authorized components are used and only authorized changes are made.
- Ensure the integrity of the assets and configurations required to control services and IT infrastructure by establishing and maintaining an accurate and complete Configuration Management System (CMS).
Related references
Service life cycle management
Configuration item types and subtypes
Contract Management overview
Searching Configuration Management
Generating a large number of incident records
Related tasks
Add configuration items to a contract
Change a configuration item device type
Modify a configuration item
View scheduled maintenance for a configuration item
View a service level agreement for a configuration item
Related references
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