Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Configuration Management > Configuration Management overview > Service Portfolio Creation > Service Portfolio Lifecycle

Service Portfolio Lifecycle

HPE Service Manager provides a complete set of integrated lifecycle processes that support recording, updating, monitoring and tracking business and IT services from inception through pipeline and catalog to retirement. A service is defined as anything provided by IT to satisfy a range of business needs. Services may be delivered to individuals, departments, or an entire enterprise. Sample services may include: enterprise systems such as email, line of business applications such as a billing system, and fulfillment of individual employee requests such as a personal workstation backup service or an office automation bundle.

The lifecycle activities and processes supported in HPE Service Manager include:

Modeling service instances using Configuration Management
Building and visualizing relationships to IT systems and CIs
Publishing service definitions in the Service Catalog
Defining supported Service Levels for each definition in the Service Catalog
Self-service requesting of services for individuals and departments
Fulfilling service requests with Change or Request Management
Tracking the full lifecycle of subscriptions to services, from request, to fulfillment, to cancellation
Monitoring and supporting the services through Incident, Change, and Problem Management
Measuring and analyzing service delivery against metrics and goals
Optimizing service delivery and support

An important aspect of the lifecycle is that it represents a continuous flow. Within the cycle, new services are defined while others may be approaching retirement. New customers are added as users of services, while continued analysis and optimization makes improvements in the delivery and support received by these customers.

Send Help Center feedback