Words and Phrases
CI Records And Lifecycles
The HPE Service Manager Configuration Management module provides service asset and configuration management. The Configuration Management process manages service assets to support other IT Service Management processes. Services are represented as CIs in HPE Service Manager, which enables their access to all related support and delivery processes.
The HPE Service Manager Configuration Management module captures information on CIs and CI attributes in CI records. HPE Service Manager uses the concept of Device Types to categorize CIs, and to define what information can be collected for each CI.
Each CI record has a status field. This field can be used to track the lifecycle status of a CI, including status codes such as: “In Use,” “In Stock,” “Retired/Consumed,” “Awaiting Receipt,” “Return for Maintenance,” “Return to Supplier,” “Missing,” “Planned/On order,” “Received,” “Reserved,” “Installed.” Status codes can be created to meet the customer’s needs, and HPE Service Manager tracks a complete history of changes to the status field. By filtering on the specific value user can get a view/list of retired services.