Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Configuration Management overview
- Configuration Management tables
- Configuration item maintenance history
- Searching Configuration Management
- Generating a large number of incident records
- Configuration Management security options
- Service Portfolio Creation
- Service Inventory
- Service Asset & Configuration Management (SACM) Reports
- Data Validation
- Configuration Management Access Control
- Service Portfolio Auditing
- Service Portfolio Notification and Escalation
- Service Portfolio Archiving
- Integration: Service Catalog And Knowledge Management Modules
- Financial Management
- Configuration Item Relationship Types
- Service Levels and Subscriptions
Configuration Management security options
Security options are available to users with the SysAdmin and ICMAdmin capability words. Security options are independent of the options selected in the Configuration Management profile record.
Field | Definition |
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Add | Add component records. |
Update | Update component records. |
Delete | Delete component records. |
Enables the print option for the user or group. | |
Fill | Enables the Fill function for the user or group. |
Find | Enables the Find function for the user or group. |
Mass Delete | Select a group of configuration records and delete them. |
Change Devtype | Change the CI type of an asset. |
Mass Update | Select a group of configuration records and modify fields in those records. |
Open Incident | Open an incident record from within Incident Management. |
Request Change | Open a change request in Change Management from within Configuration Management. |
Query Window | Run structured queries in Configuration Management. |
Export | Export component records to an external file. |
Count Records | Count the records in a record list. |
Views | View alternate forms in Configuration Management and additional information, such as Baseline version queries. |
The following options are available only when selected.
Field | Definition |
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Require Password | Require a password to access Configuration Management. |
Confirm on End | Display a confirmation form before exiting Configuration Management. |
Allow Inefficient Queries | Execute an incomplete or partially keyed query. This option is overridden if you select Skip Inefficient Query Warning. |
Skip Inefficient Query Warning | Disable the message warning the user that a non-keyed query will be slow. If you choose this option, you will override Allow Inefficient Queries. |
Related concepts
Baseline configuration groups
Baseline configuration groups
Configuration Management environment record
Configuration Management profile records
Related references
Related tasks
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