Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Configuration Management overview
- Configuration Management tables
- Configuration item maintenance history
- Searching Configuration Management
- Generating a large number of incident records
- Configuration Management security options
- Service Portfolio Creation
- Service Inventory
- Service Asset & Configuration Management (SACM) Reports
- Data Validation
- Configuration Management Access Control
- Service Portfolio Auditing
- Service Portfolio Notification and Escalation
- Service Portfolio Archiving
- Integration: Service Catalog And Knowledge Management Modules
- Financial Management
- Configuration Item Relationship Types
- Service Levels and Subscriptions
Configuration Management tables
The information displayed on the Configuration Item form is the result of the device, attribute, and join files working together.
File or record | Definition |
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Asset record | A record that stores details about a piece of equipment or other component. |
Device type file | Each asset in the Configuration Management database has a Configuration Item (CI) type. The CI type (the devtype file) contains one record for each CI defined. When you define a new CI type, the devtype file adds a new record. |
Device file | Contains all asset records. Each record contains the unique name of the asset and the pointers to other files. For example, serial.no and vendor/supplier are common fields for both the server and modem device types. |
Attribute file | Contains data specific to an asset, depending on its device type. If an attribute file exists for a device type, each asset record for that device
type has a corresponding attribute record in the device type’s attribute file. For example, a storage device type has an attribute file named storage and contains fields that are specific to a storage asset, such as storage.type. A software license device type has an attribute file named softwarelicense that contains fields that are specific to a software license asset, such as product.pool. |
Join file | A record that displays information from the device file and attribute file for the specified device type. If you make changes to the data, Configuration Management writes the information into the corresponding records in the device file and attribute file. For example, a server device type has a join file named deviceserver. It contains fields that are a combination of the device file and the relevant attribute file, such as serial.no and vendor/supplier from the device file and printer.queues from the server file. |
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