Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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View the actual state of a configuration item
Applies to User Roles:
Configuration Manager
Configuration Administrator
Configuration Auditor
This procedure requires that your HPE Service Manager system has an active integration to an HPE Universal CMDB server.
To view the actual state of a configuration item, follow these steps:
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Click Configuration Management > Resources > Search CIs.
- Use search or advanced search to find one or more records.
- Select the CI with the actual state you want to see.
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From the CI detail form, open the Actual State section. Service Manager displays the actual state of the CI, as well as its UCMDB Id value.
Note The Actual State section is only visible if your system has an active integration to an HPE Universal CMDB server and the CI has a matching entry in the Configuration Management database. Service Manager does not display the Actual State section if there is no matching CI in the HPE Universal CMDB server.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: