Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Configuration Management user tasks
- Configuration management and planning (ST 3.1)
- Configuration identification (ST 3.2)
- Configuration control (ST 3.3)
- Configuration status accounting and reporting (ST 3.4)
- Configuration verification and audit (ST 3.5)
- Manage master data (ST 3.6)
- View scheduled maintenance for a configuration item
- Service life cycle management
- Configuration item actual states
- Set the expected state of a configuration item
- Configuration items
Configuration item actual states
By default, HPE Service Manager only stores and displays the expected or managed state of CIs. The information Service Manager displays in the Configuration Management form is essentially the definitive list of attributes that the CI should have. However, the actual state of the CI may differ from the expected state.
To view the actual state of the CI, you must first create an integration to an HPE Universal CMDB server. The HPE Universal CMDB server periodically discovers the actual state of CIs and records the actual state in the Configuration Management database. Service Manager accesses the actual state information by using a Web services connection. Service Manager sends the CI ID to the HPE Universal CMDB server and receives a full list of the attributes for that CI. Service Manager displays the CI attributes in the Actual State section of the Configuration Management form.
If a Service Manager CI does not have a matching CI in the HPE Universal CMDB server, then Service Manager does not display the Actual State section. For example, you may track office furnishing CIs in Service Manager that cannot be discovered and tracked in the HPE Universal CMDB.
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