Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Configure Incident Management settings
Applies to User Roles:
System Administrator
To configure Incident settings:
- Click Incident Management > Administration > Settings in the System Navigator.
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Click Incident and then configure the following settings for the Incident application:
Setting
Description
Notify incident owner if Parent Incident flag was unchecked
When the Parent Incident flag is unchecked, a notification is sent to all the assignees of the child incidents that were related to this parent incident
Default Category
The default category when you register a new Incident. The out-of-box value for this parameter is "none".
Parent to Child Incident Default Status When any of the following scenarios occurs, the status of the child incident changes to the default status that is specified in this setting.
- The parent-child relationship is dismissed from the parent incident
- The parent incident is closed and the Parent Incident Relationship Model is Parent Incident and Child Incidents close independently
Parent Incident Relationship Model: Whether to close a child incidents when its parent incident is closed Post back link to Child The link file that posts the changes of certain fields in the parent incident to the corresponding fields in child incidents. This function works only when you select Close Child Incidents when Parent Incident closed in Parent Incident Relationship Model.
You can customize the fields that are posted back to the child incidents. For more information about links, see Links.
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Optionally, click the Incident Task and then configure the following settings for an incident task:
Setting
Description
Default Category
The default category when you register a new incident task. The out-of-box value for this parameter is "none".
- Click Save and then click OK.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: