Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Create a note
Any note that an Administrator or Operator user creates is saved with the associated HPE Service Manager records. You can add more notes each time you select the Notes option. Each set of notes has a time stamp and the name of the operator who created the note set.
You must have notes enabled by your Service Manager System Administrator to use this feature. To enable notes for an Incident Management operator, select notes on the Incident Management Security Profile form. For the out-of-box system, only the System Administrator has notes enabled.
To create a note:
- Do one of the following to locate a record:
- Select an incident record from a queue.
- Use search or advanced search to find one or more records.
- Click More or the More Actions icon and select Notes.
- Type the information in the Add New Note box.
- Click Save.
- Click Back.
- Click Save & Exit.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
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