Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Incident Management > Incident Management administrator tasks > Configure the incident management environment

Configure the Incident Management environment

Applies to User Roles:

System Administrator

Incident Management provides an environment record in which you define the operational environment for the application by allowing or disallowing specific operator actions. Administrators can modify the environment parameters to match the operational requirements of their organization.

To configure the Incident Management environment:

Click Incident Management > Administration > Environment in the System Navigator.
Select or clear the parameters for your Incident Management environment.
Tip You can use the field help to view the description for each setting. To view the help on field:
- Web client: Select a field, and then press F1.
- Windows client: Select a field, and then press Ctrl+H.
Click Save.
Click OK.

Send Help Center feedback