Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Search, View and Utilize Knowledge Document (ST 7.2)
- Search the knowledgebases
- Search for published documents
- Search for hot news
- Search for adaptive learning data
- Search for a solution
- Use a solution from a knowledgebase search
- View adaptive learning data
- Print a knowledge document when using the Windows client
- Print a knowledge document when using the web client
Search for hot news
Applies to User Roles:
User
Service Desk Agent
KCS I
KCS II
KCS III
KMAdmin
You can search hot news for information about system conditions, outages, or system bulletins effecting groups of users. Service Desk Agents and Service Desk Managers typically post hot news to inform users about the current conditions of the system.
To search for hot news, follow these steps:
- Click Knowledge Management > Search Knowledgebase.
- Click Hot News.
- Click the hot news item title to view its contents.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: