Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Knowledge Management > Knowledege Management Workflows and Tasks > Search, View and Utilize Knowledge Document (ST 7.2) > Search for published documents

Search for published documents

User roles: All users

Published knowledge documents are documents that are available for searching and viewing. Some documents may only be viewed by internal users, while others can be viewed by internal and external users. Published documents can be edited by users with applicable privileges. Users can also provide feedback to published documents.

To search for published knowledge documents, follow these steps:

Click Knowledge Management > Published Documents.
Type as much information available in the search form. For example, you can type a portion of the title of the document or a phrase from the summary of the document in the appropriate field.
Click Search.
Select and click the document in the list to view the document.
Depending upon your profile, you can edit the document, view and update the adaptive learning data, or retire the document.

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