Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Use > Request Management > Request Management overview > Self-Help Requests

Self-service Requests

Employees shop for service items using an easy-to-use web interface. Following is an example:

After selecting New Request, the Catalog is displayed to the User showing the top level categories.
When the user selects a category, for example, "Personal Productivity Services", the list of categories or items group under Pers.Prod.Svx is displayed.
Selecting an item from the Personal Productivity Services list, then the next level of the category is displayed. For example, the user might select "Hardware bundles".
In this example, hardware bundles include items that can be ordered. The user can select an item to order. If there are specific questions that must be answered, they are prompted for the required information.
The user selects “Add to Cart” to save the item.
A shopping cart can be viewed, canceled, saved for ordering at a later time, modified, or saved as a template for placing future orders for the same set of items.
Once the user is ready to order the items in the cart, he/she submits the order, at which HPE Service Manager asks for the information about the request recipient and delivery information.
HPE Service Manager prompts the user to enter the request recipient and delivery information.
Once the Service Catalog request is submitted, HPE Service Manager displays the submitted Service Catalog request with the assigned ID.