Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Service Catalogs
- Out-of-box Service Catalog
- Service Catalog capability words
- Filter access to catalog items
- The shopping cart
- The Service Catalog interface
- Self-service access
- Searching the Service Catalog
- What are Most Popular Requests?
- Request an item or bundle
- Request a non-cart item
- Make a request for multiple recipients
- Save a shopping cart
- Save a shopping cart template
- Submit a saved shopping cart
- Submit a shopping cart template request
- Check the status of a request
- Modify a catalog request in progress
- Cancel a request
- Service Catalog approvals
- Service Catalog management
- Service Catalog Access
- Catalog Design
- Service Catalog Configuration Management: Service States
- Service Catalog Subscriptions
- Service Catalog Integration
- Service Catalog Ordering: Service Request Forms
- Service Catalog Audit Trail
- Service Catalog: Search
Self-service access
Employee Self-Service (ESS) enables you to connect with a Service Manager application to request a service, provide information, or track previous requests. You do not need any special training or software. If you can connect to the Service Manager server using a supported browser, you can open, modify, and cancel service requests. There are two interfaces for self-service access; the one you choose depends on which option is configured on your system:
Standard ESS View: provides a simplified Service Desk interface for you to create, view, and update service requests. To learn more, see the related topics links.
Note: The ESS interface has been designed so that users can easily understand what they need to do; therefore, no Service Manager help icon is available. If users want to see the online help, their System Administrator can provide them with a URL that they can enter into their web browser.
Service Request Catalog (SRC): provides an an easy-to-use, questionnaire-style Service Desk interface, which allows you to create, view, and update service requests. SRC guides you through request creation, which enables the service request to be created more quickly and accurately. Self-service support for catalog and non-catalog items, approvals, and approval delegation is also provided. A dashboard shows the status of service requests and catalog requests. An Assistance panel provides quick and easy access to SRC online help. To learn more, see the embedded help and the SRC online help, both of which are accessible directly from SRC.
Note: For more information, see the Service Request Catalog for Service Manager: Installation and Configuration guide.
Related concepts
Service Request Catalog for Service Manager
Out-of-box Service Catalog
The shopping cart
Service Catalog categories
Service Catalog hierarchies
Service Catalog subcategories
Service Catalog items and bundles
The Service Catalog interface
Related tasks
Make a request for multiple recipients
Save a shopping cart
Save a shopping cart template
Submit a saved shopping cart
Submit a shopping cart template request
Check the status of a request
Modify a catalog request in progress
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