Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Tailoring
Implementing version control for your tailoring
HPE Service Manager provides comprehensive and fully-integrated IT service management through variously customized applications. Although Service Manager already provides an in-tool revision control based on the individual record, it has always been a challenge to implement version control for customization stacks. As of version 9.33, Service Manager can integrate with Apache Subversion (SVN) to provide a version control solution for your customized applications.
Note This topic does not cover the basic concept of version control and the usage of Apache Subversion. Please refer to Apache Subversion homepage for details.
In short, it takes three steps to build up your version control process by using SVN:
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A system administrator exports all the applications records from Service Manager and check in the exported files to an SVN server to create a baseline repository.
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Developers check out the latest version of the applications records and import them into a local Service Manager development environment.
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Developers customize the applications according to site-specific requirements, and check in the changes to the SVN server.
The following flow chart illustrates your version control process:
We welcome your comments!
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