Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Develop > Tailoring > Service Manager Web tier

Service Manager Web tier

The Service Manager Web tier is an optional component that allows users to connect to the Service Manager server through a Web browser. The Web tier requires a Web application server and a free communications port to install. For more installation information, see Install the Service Manager Web Tier.

When users connect to the Web tier they see the Web client, which offers several different interface views:

Web client view	Description	URL to Web client view
Power user view	This Web client view most closely matches the Windows client and is intended for Service Desk technicians, managers, and administrators. This view can provide access to all licensed modules, such as Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, Request Management, etc.	http://server_name:port_number/app_name/index.do
Accessible view	This Web client view is a modified version of the power user view with record list mode turned off, high contrast colors, and larger fonts. This view is intended for Service Desk technicians, managers, and administrators who need accessibility features.	http://server_name:port_number/app_name/accessible.do
Self-Service view	This Web client view provides a simplified Service Desk interface for users to create, view, and update service requests. This view is intended for end-users as an entry point to Service Desk.	http://server_name:port_number/app_name/ess.do
Accessible self-service view	This Web client view is a modified version of the self-service user view with high contrast colors and larger fonts. This view is intended for end-users who need accessibility features.	http://server_name:port_number/app_name/accessible_ess.do

Administrators can configure the behavior of the Web tier and set Web client preferences from the web.xml file. In addition, administrators may customize the Web client interface by creating custom style sheets and images.

Note: Do not use the buttons (such as Refresh, Back, and Forward) on your browser toolbar or their keyboard shortcuts (such as Ctrl+R, Ctrl+Left, and Ctrl+Right) to perform Service Manager actions. Instead, use the buttons on the Service Manager interface, as described in List and detail toolbars.

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