Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Upgrade > Upgrade the applications from a version earlier than 9.50 > Appendix A: Additional manual migration tasks on Service Manager 9.51 Hybrid > Optional manual migration tasks > Configure the Search form

Configure the Search form

Search forms in Process Designer-based systems and in Classic systems are different. For example, the Process Designer-based Incident module uses the "im.advFind.incident.search" search form, instead of the "advFind.incident.search" search form. If you had previously customized some fields in a search form, you must manually add these fields to the Process Designer-based version of the search form.

We recommend that you use the Process Designer search form. However, if you want to continue to use the Classic search form, you must update the SearchConfig record to revert the changes applied by the Applications Upgrade Utility. To do this, set the value of the Search Format field to the appropriate Classic search form for that table.

The following table lists the mapping between Process Designer-based search forms and their Classic equivalents.

Table name	Classic search form	Process Designer search form
probsummary	advFind.incident.search	im.advFind.incident.search
cm3r	advFind.search.change	advFind.search.chm
cm3t	advFind.search.task	advFind.search.task
incidents	advFind.SD.search	sd.advFind.search
rootcause	advFind.search.problem	pbm.advFind.search.problem
rootcausetask	advFind.search.problem.task	pbm.advFind.search.problem.task

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