Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.51

Upgrade > Upgrade the applications from a version earlier than 9.50 > Appendix A: Additional manual migration tasks on Service Manager 9.51 Hybrid > Optional manual migration tasks > Use the Process Designer workflow viewer in your forms

Use the Process Designer workflow viewer in your Change Management forms

When you view a record in a Process Designer-based module, the form uses the new Workflow Viewer widget to display the workflow history of the record. The Applications Upgrade Utility updates your forms during the upgrade process to enable this feature.

However, if you previously customized Service Manager so that the cm3r.sub.workflow.g subform was not used to hold the Classic workflow widget in the Change Management module, you must manually implement the new Workflow Viewer widget in your Change Management forms.

To do this, follow these steps:

In Forms Designer, open the "chm.cm3r.sub.workflow.g" out-of-box Process Designer workflow subform. Then, use design mode to copy the content of this subform.
In Forms Designer, open the form to which you want to add the new Workflow Viewer widget. Then, overwrite the content for the existing Classic workflow widget subform with the content that you copied from the "chm.cm3r.sub.workflow.g" subform.

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