Install > Download the Service Manager installation packages

Download the Service Manager installation packages

Download the installation packages required for Service Manager 9.52.

Download the SM9.50 installation packages

If you have not already done so, download the installation packages for the following components:

  • SM Server
  • Language packs
  • Solr Search Engine and KM Import Utility
  • Crystal Reports

Download the SM9.52 installation packages

The Service Manager 9.52 installation files are released as the packages described in the following table. You can download them from the HPE Software Entitlement Portal.

Note "xxxx" represents the build number of the corresponding package. Some packages are from the Service Manager 9.51 release, because the 9.52 release contains no updates to them.

Package Components Components
SM952-1.zip

sm9.52.xxxx_Windows_Server.zip

sm9.52.xxxx_Linux-x86.tar

Server patch (Windows and Linux)

 

sm9.52.xxxx_Application.zip

Applications Patch Manager
  sm9.52.xxxx_UP.zip Application Upgrade Utility
 

sm9.52.xxxx_Web_Tier.zip

Web Tier
 

sm9.52.xxxx_Windows_Client.zip

Windows Client
  propel_complete_installer.zip Service Portal
  sm9.52.xxxx_Mobility.zip Mobility Client
  sm9.52.xxxx_SRC.zip Service Request Catalog (SRC)
  sm9.51.0015_KM.zip Latest Knowledge Management (KM) patch (version 9.51, no updates in this release)
  sm9.51. 0015_Redistributables.zip Service Manager (including SRC) open source and third-party redistributables package (version 9.51, no updates in this release)
  sm9.51.0015_SMSP_Redistributables.tgz

Service Portal open source and third-party redistributables package

SM952-2.zip

sm9.52.xxxx_SmartAnalytics_Windows.zip

sm9.52.xxxx_SmartAnalytics_Linux.zip

sm9.52.xxxx_SmartAnalytics _LicenseTool_Windows.zip

sm9.52.xxxx_SmartAnalytics _LicenseTool_Linux.zip

Smart Analytics and Smart Analytics license update tool (Windows and Linux)

 

 

sm9.52.xxxx_ChatServer.zip

sm9.52.xxxx_ChatUI.war

sm9.52.xxxx_ChatMSVC.zip

Collaboration Chat Server, Chat UI, and Chat Service
  idm-service-1.15.2.war HPE Identity Manager (IdM) service (version 1.15.2)
SM952-LanguagePack.zip sm9.52.xxxx_LanguagePack.zip Language Pack patch