Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Install
- Deployment architecture
- Recommended installation order
- Support matrix
- Download the Service Manager installation packages
- Prepare your RDBMS
- Install the Service Manager Server
- Install the Service Manager Windows Client
- Install the Service Manager web tier
- Install language packs
- Install and set up Service Portal
- Install Service Request Catalog (SRC)
- Install the Mobile Applications client
- Install and configure Smart Analytics
- Install and configure the Solr Search Engine
- Install Service Manager Collaboration
- Set up a replicated reporting database
- Set up legacy integrations
- Install the HPE Identity Manager (IdM) service
- Install the Service Manager Help Center
Download the Service Manager installation packages
Download the installation packages required for Service Manager 9.52.
Download the SM9.50 installation packages
If you have not already done so, download the installation packages for the following components:
- SM Server
- Language packs
- Solr Search Engine and KM Import Utility
- Crystal Reports
Download the SM9.52 installation packages
The Service Manager 9.52 installation files are released as the packages described in the following table. You can download them from the HPE Software Entitlement Portal.
Note "xxxx" represents the build number of the corresponding package. Some packages are from the Service Manager 9.51 release, because the 9.52 release contains no updates to them.
Package | Components | Components |
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SM952-1.zip |
sm9.52.xxxx_Windows_Server.zip sm9.52.xxxx_Linux-x86.tar |
Server patch (Windows and Linux) |
sm9.52.xxxx_Application.zip |
Applications Patch Manager | |
sm9.52.xxxx_UP.zip | Application Upgrade Utility | |
sm9.52.xxxx_Web_Tier.zip |
Web Tier | |
sm9.52.xxxx_Windows_Client.zip |
Windows Client | |
propel_complete_installer.zip | Service Portal | |
sm9.52.xxxx_Mobility.zip | Mobility Client | |
sm9.52.xxxx_SRC.zip | Service Request Catalog (SRC) | |
sm9.51.0015_KM.zip | Latest Knowledge Management (KM) patch (version 9.51, no updates in this release) | |
sm9.51. 0015_Redistributables.zip | Service Manager (including SRC) open source and third-party redistributables package (version 9.51, no updates in this release) | |
sm9.51.0015_SMSP_Redistributables.tgz |
Service Portal open source and third-party redistributables package |
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SM952-2.zip |
sm9.52.xxxx_SmartAnalytics_Windows.zip sm9.52.xxxx_SmartAnalytics_Linux.zip sm9.52.xxxx_SmartAnalytics _LicenseTool_Windows.zip sm9.52.xxxx_SmartAnalytics _LicenseTool_Linux.zip |
Smart Analytics and Smart Analytics license update tool (Windows and Linux)
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sm9.52.xxxx_ChatServer.zip sm9.52.xxxx_ChatUI.war sm9.52.xxxx_ChatMSVC.zip |
Collaboration Chat Server, Chat UI, and Chat Service | |
idm-service-1.15.2.war | HPE Identity Manager (IdM) service (version 1.15.2) | |
SM952-LanguagePack.zip | sm9.52.xxxx_LanguagePack.zip | Language Pack patch |
We welcome your comments!
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