Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
What's new in Service Manager 9.52?
Service Manager 9.52 includes the following new features, enhancements, and support changes:
- Service Portal
- Process Designer
- Service Manager Reporting
- Service Manager web client
- Smart Analytics
- New parameters, commands, and files
Service Portal
| Feature | Description |
|---|---|
| Renaming to Service Portal | Service Manager Service Portal is now renamed to Service Portal. |
| Change approval |
Service Portal 9.52 incorporates the Change approval functionality that was previously available through content packs together with further enhancements. If you are designated as an approver of Change requests, you can approve all categories of Changes. For more information about how to enable Change approval, see Enable Change approval. Note If you are working with Service Manager 9.41 (Codeless only), 9.50, or 9.51, you can still enable Service Portal Change approval by browsing to the |
| Accept/Reject actions on Service Requests |
In Service Portal 9.52, you can accept or reject a Service Portal request while the request is in the Resolved status. This functionality was previously available through content packs. For more information, see Service Portal Consumer Help. |
| Support of SAML Single Sign-On | Service Portal supports SAML2.0 based single sign-on using Microsoft ADFS as the Identity Provider (IdP). |
| Search enhancement |
The type ahead feature of the Search Service Portal text box in Service Portal 9.52 supports multiple words and sentences. When you type a few characters in the text box, the system automatically displays the Suggested search list and the Suggested result list. The Suggested search list lists the recommended search terms and highlights your search term. You can select a term in this list to open a search result page. The Suggested result list lists a series of suggested search results and highlights your search term in the titles and descriptions. You can select a result in this list to open the target ticket. Service Portal also provides correction when the system cannot find any matches for your search terms. For example, if you type iphoen in the Search Service Portal text box and then system cannot find a match in the search results, the system automatically suggests iphone. For more information about Service Portal search configuration, see Configure Service Portal search. |
| Installation simplification |
|
| Ability to change initial passwords | To improve security, you can change the initial passwords used in both a single instance deployment and a clustered deployment of Service Portal. |
| Swedish language support | Service Portal now supports Swedish. |
| Migration from Propel to Service Portal | You can find instructions for migrating from Propel to Service Portal in the help center (Administer > Service Portal Administration Guide > Migrating Propel to Service Portal). |
Instructions on how to migrate from Service Request Catalog to Service Portal are available in the Service Portal Administration Guide.
Process Designer
| Feature | Description |
|---|---|
| Codeless Configuration Management |
The Configuration Management module is reimplemented on Process Designer technology. The module now uses a default Configuration Item workflow. When you upgrade to Service Manager 9.52, a migration tool will convert all Classic Configuration Items to Codeless Configuration Items. Note Currently, the Configuration Management module continues to use the master Format Control record and State settings in the device Object instead of RuleSets. Additionally, Contract Management still runs in Classic mode. For more information, see the Configuration Management section in the Service Manager Help Center. |
Service Manager Reporting
| Feature | Description |
|---|---|
| Colored thresholds and ranges in reports |
You can configure reports on the dashboard to use colors to highlight defined thresholds and ranges of values. When you define a colored range for a report, the section of the relevant axis falling within that range is displayed in a defined color, and threshold markers are displayed on the report to mark the limits of the range. For more information, see Add colored ranges to a report. |
Service Manager web client
| Feature | Description |
|---|---|
| Paste images to the HTML Editor |
You can now paste images to the HTML Editor as attachments. Note Out-of-box, the copy and paste function is only available in Knowledge Management. To enable this functionality for other modules, you must meet following prerequisites:
Currently, this functionality is not supported in HTML email. For more information, see Using the HTML Editor. |
Smart Analytics
| Feature | Description |
|---|---|
| New license files |
The existing Smart Analytics license files are no longer valid on April 30, 2017. New license files are included in Smart Analytics 9.52. If you upgrade to Service Manager 9.52 or perform a first-time installation of Service Manager 9.52 before April 30, you need take no further action. However, if you will not upgrade to or install Service Manager 9.52 before April 30, you must update the license files. To help you do this, a Smart Analytics License Tool is included in the Service Manager 9.52 release package. Simply follow the steps in the tool to renew the license files. Additionally, the tool is available to download from the following HPE Software Support website: |
| Set stop phrase from Service Manager UI |
Previously, you could only add stop phrases by updating the qssp.db file for Hot Topic Analytics. After this configuration, you had to restart a series of Smart Analytics services. As of Service Manager 9.52, you can configure stop phrases on the Configure IDOL Stop Phrase page in the Service Manager UI without restarting the Smart Analytics services. For more information, see Set stop phrases for Hot Topic Analytics. |
| Configure the maximum number of Hot Topic Analytics blocks |
By default, the Hot Topic Analytics topic map displays up to 10 blocks. Service Manager 9.52 enables you to configure the maximum number of blocks in a Hot Topic Analytics topic map. For more information, see Configure the maximum number of Hot Topic Analytics blocks. |
Security
| Feature | Description |
|---|---|
| SAML SSO based on Service Portal's built-in IdM | In addition to the standalone HPE Identity Manager (IdM) service, Service Manager now supports SAML Single Sign-On using the IdM service that is built in to Service Portal. |
New parameters, commands, and files
The following parameters, commands, and files were introduced in this release.
| Name | Type | Description |
|---|---|---|
| Parameter: smartemailTimeout | Parameter | This parameter defines the number of milliseconds that the Smart Email process waits for a connection to the mail server to be established. |
| RAD function: evaluate_query | RAD function | This RAD function parses and evaluates a query. |
Added support
Service Manager 9.52 adds support for the following operating systems and technologies:
Operating systems
-
Red Hat Enterprise Linux 7.3 (for Service Portal and for Smart Analytics)
Related topics
Service Manager version history
Enhancements
Fixed defects
Known issues, limitations, and workarounds
Deprecations
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: