Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Install
- Deployment architecture
- Support matrix
- Recommended installation order
- Download the Service Manager installation packages
- Prepare your RDBMS
- Install the Service Manager Server
- Install the Service Manager web tier
- Install the Service Manager Windows Client
- Install language packs
- Install and set up Service Portal
- Install Service Request Catalog (SRC)
- Install the Mobile Applications client
- Install and configure Smart Analytics
- Install and configure the Solr Search Engine
- Install Service Manager Collaboration
- Set up a replicated reporting database
- Set up legacy integrations
- Install the Identity Manager (IdM) service
Download the Service Manager installation packages
Download the installation packages required for Service Manager 9.61.
Download the SM9.60 installation packages
If you have not already done so, download the installation packages for the following components:
- SM Server
- Language packs
- Solr Search Engine and KM Import Utility, or Smart Analytics
- Crystal Reports
Download the SM 9.61 installation packages
This SM 9.61 release includes the following installation packages. You can download them from the following Software Support web site.
Overview of Service Manager 9.6x Releases
Note "xxxx" represents the build number of the corresponding package.
| Package | Description |
|---|---|
|
sm9.61.xxxx_Windows_Server.zip sm9.61.xxxx_Linux-x86.tar |
Server patch (Windows and Linux) |
|
sm9.61.xxxx_Application.zip |
Applications Patch Manager |
| sm9.61.xxxx_UP.zip | Application Upgrade Utility |
|
sm9.61.xxxx_Web_Tier.zip |
Web Tier |
|
sm9.61.xxxx_Windows_Client.zip |
Windows Client |
|
sm9.61.xxxx_ChatServer.zip sm9.61.xxxx_ChatUI.war sm9.61.xxxx_ChatMSVC.zip |
Collaboration Chat Server, Chat UI, and Chat Service |
| sm9.61.xxxx_Mobility.zip | Mobility Client |
| sm9.61.xxxx_SRC.zip | Service Request Catalog (SRC) |
| sm9.61.xxxx_KM.zip | Knowledge Management (KM) patch |
| propel_complete_installer.zip | Service Manager Service Portal (SMSP) |
| sm9.61. xxxx_Redistributables.zip | Service Manager (including SRC) open source and third-party redistributables package |
| sm9.61.xxxx_SMSP_Redistributables.tgz |
Service Portal open source and third-party redistributables package |
| idm-1.20.1.zip |
Identity Manager (IdM) service (version 1.20.1), IdM admin console, and IdM dataprotection tool |
