Develop > Introduction to tailoring best practices

Introduction to tailoring best practices

The purpose of this document is to provide customers with best practices to successfully tailor Service Manager. This document describes the most common tailoring activities and how to best accomplish them to meet particular use case goals. These best practices represent the collective experience of both the Micro Focus organization and other customers. By following these best practices you should realize the following benefits.

  • Less need for support to complete a Service Manager implementation
  • Improved system performance and efficiency
  • Improved customer experience with your implementation
  • Easier upgrades with more opportunity to review new features and functions

The following chapters provide information on how to accomplish common tailoring activities, tips and tricks from experts, and examples of how to meet particular use case goals. These best practices are not the only ways to implement Service Manager, nor are all tailoring scenarios covered.

Related concepts

Assumptions
Mapping rights
Array mapping options
Valid data type changes
When are RDBMS mappings added or updated?