Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Integrate
- Service Manager integration methods and tools
- Micro Focus Change Configuration and Release Management (CCRM)
- SAP Solution Manager
- Micro Focus Project and Portfolio Management Center (PPM)
- Micro Focus ALM
- Micro Focus Release Control (RC)
- Micro Focus UCMDB
- Micro Focus UCMDB Browser
- Micro Focus UCMDB Configuration Manager
- Micro Focus Operations Orchestration (OO)
- Operations Orchestration integration setup
- Manage OO flows from Knowledge Management
- Automated resolution of incidents
- Automated deployment of changes
- Automated implementation of change tasks
- Automated fulfillment of request tasks
- Example: launching automated implementation for change and request tasks
- Micro Focus Business Service Management (BSM)
- Micro Focus Operations Manager i (OMi)
- Computer Telephony Integration (CTI) with the Web client
- Case Exchange framework
Micro Focus Operations Orchestration (OO)
Micro Focus Operations Orchestration (OO) software automates simple tasks, such as auto archiving, and complex tasks, such as disaster recovery planning. It provides the means to automate processes that include managing and provisioning a virtual infrastructure. The OO flows communicate and document procedures, decreasing dependencies on individuals or groups. Refer to the Operations Orchestration (OO) documentation for more information.
When integrated with Service Manager, OO shares information between monitoring and automation systems and the help desk:
- Web client users have access to OO flows from Knowledge Management, where they can view, add, update, or delete OO flows.
- Incident Management processes are enhanced by linking Knowledge documents with OO flows
- Automated deployment of changes can be implemented by linking OO flows to change records.
- Automated implementation of change tasks can be performed by linking OO flows to change task records.
-
Prerequisites:
- System Administrators must add, configure, and enable an instance of this integration in Integration Manager (SMIS).
-
Secure Sockets Layer (SSL) is recommended for communication between the servers.
- Optionally, you can use Lightweight Single Sign-On (LW-SSO) to bypass the log-in prompts.
Related topics
Integration Manager
Operations Orchestration integration setup
Automated resolution of incidents
Automated deployment of changes
Add an Operations Orchestration integration
Enable LW-SSO for the Operations Orchestration integration
Enable SSL connection from Service Manager to Operations Orchestration
Manage OO flows from Knowledge Management
Add OO flow links to a knowledge document
Remove OO flow links from a knowledge document
Launch OO flows from an incident
View OO flow execution results from an incident
Add OO flow links to a new change record
Add OO flow links to an existing change record
Remove OO flow links from a change record
Update OO flow links in a change record
Manually launch change flows
Automatically launch change flows upon approval
Automatically launch change flows on a schedule (for an existing change)
Automatically launch change flows on a schedule (for an existing change)
View execution results of change flows
