Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Universal DiscoveryContent Pack 27.00 (CP27)

Integrate > Third Party Integrations > ServiceNow Integration Using Enhanced Generic Adapter > Overview

Overview

UCMDB-ServiceNow integration using the enhanced generic adapter supports Data Push into ServiceNow and Population from ServiceNow.

The ServiceNow enhanced generic adapter is based on the Generic Adapter Framework. For more information about developing Generic Adapter, see the Developer Reference section of the UCMDB Help.

The jobs enable you to integrate CIs and relationships between UCMDB and ServiceNow. The integration uses XML mapping frameworks that enable you to dynamically map CI types between UCMDB and ServiceNow, without requiring code changes. You can use Graphic Mapping Tool and speed up the mapping file creation. It has also capability of ServiceNow class model retrieval.

Data push into ServiceNow provides the ability to push CIs and relationships from UCMDB to ServiceNow.
Data population from ServiceNow provides the ability to import CIs and relationships from ServiceNow into UCMDB.
External class model retrieval allows a user to use a Graphical Mapping Tool to create mapping files used by the adapter.

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