Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Discovery Knowledge Content
Starting from April 2015 to ensure more regular updates to the Normalization Rules and Software Application Index (SAI), the new Inventory Discovery Knowledge Packs are introduced on a monthly schedule.
Normalization Rules contain information to identify hardware devices in your environment. Normalization Rules determine the device’s operating system, application, device family, and model. Then, the Normalization Rules Engine assigns a device type to your device model.
SAI files contain information to identify applications on a discovered node. Universal Discovery employs a number of installed software application recognition techniques, including file-based recognition, version data, and installed package rule-based recognition. The data that is required for this recognition to work is stored in the application library files (SAI).
For details about Normalization Rules and SAI Updates, see UCMDB Inventory Discovery Knowledge Pack Release Notes available on the ITOM Marketplace.
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