Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management

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Reservations workflow

This section describes the metaphases and subordinate phases in the life cycle of a reservation.

The reservation workflow relies on business rules. Rules repeat from one phase to another when the end user can make a change to a field affected by a business rule during that phase. For more information about the out-of-the-box business rules defined for the reservation workflow, see Reservation process - Business rules.

Metaphase: Active

Phase	Transition	Description
Active	Manual	The reservation is active. When the reservation period ends, you can manually transition the it to the Ended phase. If the reservation is canceled, you can manually transition the it to the Canceled phase. Next phase: Ended or Canceled

Phase

Transition

Description

Active

Manual

The reservation is active.

When the reservation period ends, you can manually transition the it to the Ended phase.

If the reservation is canceled, you can manually transition the it to the Canceled phase.

Next phase: Ended or Canceled

Metaphase: Inactive (End)

Phase	Transition	Description
Ended	None	The reservation period has ended. For example, the reserved asset has been checked out of the stockroom and is in use. Next phase: None
Canceled	None	The reservation has been canceled. For example, the reserved asset has not been checked out from the stockroom by the end of the reservation period. Next phase: None

Phase

Transition

Description

Ended

None

The reservation period has ended. For example, the reserved asset has been checked out of the stockroom and is in use.

Next phase: None

Canceled

None

The reservation has been canceled. For example, the reserved asset has not been checked out from the stockroom by the end of the reservation period.

Next phase: None

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