Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management

You are here: Advanced > Out-of-the-box business rules > Reservation process - Business rules

Reservation process - Business rules

All processes

In the out-of-the-box reservations workflow, the rules detailed for each of the following events apply to all processes.

Before change

Condition	Service Management actions
Phase is Close, and Reserved device is not empty	Device Phase = Prepare
Phase is Close, and Reserved infrastructure & peripheral is not empty	Infrastructure & peripheral Phase = Prepare

After change

Condition	Service Management actions
Phase is Close, and Reserved device is not empty	Device Phase = In use
Phase is Close, and Reserved infrastructure & peripheral is not empty	Infrastructure & peripheral Phase = In use
Reserved for is empty	Reserved for = the first (in order listed) of the following which is not empty: Requested for of Request Current user
Phase is Close or Cancel, and Reserved device is not empty	Reserved device = false
Phase is Close or Cancel, and Reserved infrastructure & peripheral is not empty	Reserved infrastructure & peripheral = false
Display label is empty, and For Request is not empty	Display label = Reservation For Request + Request ID + Request Display label
Another infrastructure & peripheral is selected	Reserved device = false
Another device is selected	Reserved infrastructure & peripheral = false
Start date is empty	Start date = now
End date is empty	End date = now + 30 days
None	Validate: either (but not both) Reserved device = true, or Reserved infrastructure & peripheral = true

Rendering

Condition	Service Management actions
None	Show Device list with these filters: Phase = In stock Reserved = false
None	Show infrastructure & peripheral list with these filters: Phase = In stock Reserved = false

Condition

Service Management actions

None

Show Device list with these filters:

None

Show infrastructure & peripheral list with these filters:

After applying changes

Condition	Service Management actions
All of the following are true: Phase = Active Reserved for is not empty Reserved device is not empty Start date is not empty End date is not empty	Send notification to Reserved for
All of the following are true: Phase = Canceled Reserved for is not empty Reserved device is not empty Start date is not empty End date is not empty	Send notification to Reserved for
All of the following are true: Phase = Active Reserved for is not empty Reserved infrastructure & peripheral is not empty Start date is not empty End date is not empty	Send notification to Reserved for
All of the following are true: Phase = Canceled Reserved for is not empty Reserved infrastructure & peripheral is not empty Start date is not empty End date is not empty	Send notification to Reserved for

Metaphases and phases

In the out-of-the-box reservations workflow, the following rules apply to the indicated metaphase or phase.

Active phase

Event	Condition	Service Management action
After change	Reserved device is not empty	Reserved = true for requested device
After change	Reserved infrastructure & peripheral is not empty	Reserved = true for requested infrastructure & peripheral
Per schedule	End date is not empty	Automatically cancel reservation when End date is reached

Ended phase

Event	Condition	Service Management action
After change	Reserved device is not empty	Create a relationship between the values of Reserved device and Reserved for fields
After change	Reserved infrastructure & peripheral is not empty	Create a relationship between the values of Reserved infrastructure & peripheral and Reserved for fields