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How to create a user

  1. From the main menu, click Users.

  2. Click New icon New.

  3. In the New User dialog box, provide all requested information. This dialog box requests values for the basic attributes.

    Field Description
    Login name

    Enter the login name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field.

    Note  

    • The login name for Integration user must be unique in the suite instance.

    • The login name cannot be changed after the user is created.
    First name Enter the first name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field.
    Middle name Enter the middle name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field.
    Last name Enter the last name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field.
    Full name

    Enter the full name of the user. Less than sign (<) and greater than sign (>) cannot be used in this field.

    If no value is entered, the full name is set to the concatenation of first name and last name.

    User type

    Select the user type:

    • Account user: Account user is defined to a specific customer account, this user can only log in to suite applications such as Service Management.

    • Suite administration user: Suite administration user is not specific to an account, this user can only log in to Suite Administration.

    • Integration user: Integration user is an API user for integration, this user is defined to a specific customer account.

    Note The user type cannot be changed after the user is created.
    Language

    Select a language.
    Email Enter the email of the user.
    Authentication type

    The authentication type can only be DB when creating new users via user interface. You can change the authentication type after the user is created. For more information, see How to edit or delete a user.
    Account

    Specify a parent account.

    Applicable to account user and integration user only.

    Note The account cannot be changed after the user is created.

  4. Click Save.

    Users receive an email to activate the user account after the user record is created, the user status becomes Active only after they change the password, and then the users can log in to Service Management Automation using the new password. The link in the email can be used only once and expires after 3 days.

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