How to edit or delete a user

• General tab

  Field	Description
  Locked	You can set a user to be locked. The locked user cannot be edited or deleted. The locked user cannot log in to authorized Service Management Automation applications. Profile of the locked user is not synced to suite applications.
  Login name	Login name of the user.
  ID	User ID.
  Customer UID	Displays customer UID got from external user repositories such as LDAP, SAML IdP, or other stores. Applicable to users with LDAP or Federation authentication type only.
  First name	First name of the user.
  Last name	Last name of the user.
  Middle name	Middle name of the user.
  Full name	Full name of the user.
  Email	Email of the user.
  Authentication type	For information about modifying user authentication type, see Authentication type.
  Account	Parent account.
  User type	User type.
  Language	User language.
  Home phone number	Home phone number of the user.
  Office phone number	Office phone number of the user.
  Mobile phone number	Mobile phone number of the user.
  Zip code	Zip code of the user.
  External ID	External ID of the user.
  Description	The description that captures the details of the user.
  Creation time	The time that the user was created.
  Last modified time	The time that the user was modified.

• Tenant tab

  This tab displays the tenants this user can access.

  For more information on tenants, see Tenants.

• For the users with LDAP or Federation authentication type, the status is read-only.

• For the users with DB authentication type, you can change the user status manually.

If a user requests you to reset his password, you can click Reset password on the toolbar in edit user page, then the user would receive an email with instructions on resetting password.

Authentication type of an account user can be changed after the user is created.

1. From the main menu, click Users.
2. Click the user in the ID column to display the selected user.
3. Click Change authentication type on the toolbar.
4. In Change to drop-down list, select an authentication type:
   1. DB: Users use the suite credentials to log in to Service Management Automation.
   2. LDAP: Users use the credentials stored in LDAP servers to log in to Service Management Automation.
   3. FEDERATION: Users use the credentials stored in federated IdPs to log in to Service Management Automation.
   4. Click Change.

You can also change the authentication type for multiple users simultaneously by selecting the check box next to each user in the grid.