Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Administer
Configuring setup options
Service Manager system setup includes a number of implementation options you can configure after installation. The following table lists the options you can enable or configure.
| Feature | Description | Default state in new installations |
|---|---|---|
| Computer Telephony Integration (CTI) with the Web client | An integration option allowing Web clients to access telephony software | Disabled |
| Encryption of operator passwords | A security option that protects the passwords listed in operator records | Enabled |
| Event Services | A group of applications that allow Service Manager to send data to and to receive data from external systems | Disabled |
| Lightweight Directory Access Protocol (LDAP) | An integration option that allows Service Manager to access data stored in external directory services | Disabled |
| Web Services | ||
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An integration option that allows Service Manager to send data to and to receive data from external Web Services | Enabled |
| An integration option that allows Web Services clients to access Service Manager applications | Disabled | |
