Integrate > Universal CMDB

Universal CMDB

Universal CMDB is a Configuration Management database for enterprise IT organizations to capture, document, and store information about configuration items (CIs), service dependencies, and relationships that support business services. When integrated with a Service Manager system, Universal CMDB stores the actual state of CIs and CI relationships, while the Service Manager system stores the expected or managed state of the CIs. Service Manager tracks any change requests, baselines, and historical updates CIs in the Universal CMDB.

The SM-UCMDB integration documentation describes how to establish and maintain a connection between the UCMDB and Service Manager systems to synchronize configuration items between the systems and trigger appropriate actions in Service Manager. Since the integration is based on an integration adapter, the integration documentation provides instructions on how to set up the integration using the supported adapters.

Note Service Manager can also integrate with UCMDB Configuration Manager (a UCMDB component) and UCMDB Browser (a UCMDB add-on).

Related topics

Configuration items
Configuration item actual states
Universal CMDB Configuration Manager
Universal CMDB Browser
Universal CMDB Integration