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SAP Solution Manager

Businesses today increasingly rely on their mission-critical SAP applications. Disruptions in the SAP environment have a severe business impact. Keeping the system continuously available has never been more vital for success. In any SAP landscape, business process disruptions caused by an application or infrastructure incident must be proactively prevented. If disruptions do occur, they need to be quickly and efficiently resolved. Micro Focus and SAP have teamed up to solve this issue.

Incident management in enterprises today consists of disconnected incident management systems that often implement divergent processes. This situation diminishes collaboration within IT operations, lowers quality of service and productivity. The integration of SAP Solution Manager Service Desk with Service Manager provides a cohesive Incident and Service Request Management solution for the entire enterprise, resulting in higher enterprise availability, improved service quality and reduced IT costs.

Incident Exchange builds a dynamic link between Service Manager Software and SAP Solution Manager Service Desk and improves the Incident and Service Request Management Process throughout the entire enterprise. Incident Exchange offers dynamic integration between Service Manager and SAP Solution Manager Service Desk for improved incident workflow.

The interface to exchange support messages between Service Manager and SAP Solution Manager Service Desk was designed and developed jointly by and SAP and is certified by SAP.