Use > Request Fulfillment help hub

Request Fulfillment help hub

Service Manager Request Fulfillment manages user requests for products and services. Requests can affect only the person making the request, or a subordinate group of employees. Examples include password resets, individual PC upgrades, and new employee setup.

User roles

Describes the ITIL user roles as implemented by SMA-SM.

Request Fulfillment user roles

Key concepts

Describes the most important things that you need to know about how the Request Fulfillment module functions.

Request Fulfillment overview

Key elements of Request Fulfillment

Workflows and user tasks

Describes the workflows as implemented by SMA-SM and the sub tasks that end users must perform in order to execute the workflows.

Request Fulfillment workflows and user tasks

Request Task workflows and user tasks

Administrator tasks

Describes the Administrator tasks in the Request Fulfillment module.

Configure the Request Fulfillment settings

Configure the Request Fulfillment environment

Additional resources

Processes and Best Practices