Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Administer
System Security
Service Manager includes a number of security options you can configure after installation. The following table lists the security options you can enable or configure from a new development environment installation.
| Feature | Description | Default state in new installations |
|---|---|---|
| Encryption of operator passwords | A security option that protects the passwords listed in operator records | Enabled |
| Inactivity timer | A security option that automatically closes user sessions that have been idle for a specified period of time (except for those operators who are on the exception list) | Enabled |
| Lockout feature | A security option that automatically disables a user account if the user fails to provide the correct password after a specified number of attempts | Enabled |
| Mandanten file security | A security option that filters the data that operators can see when they query specific files | Disabled |
| Multicompany mode | A security option that filters the company information that service desk technicians see when creating service desk interactions and opening incidents | Disabled |
| Script utilities | A security option that enables checksum calculation for Service Manager binaries and data security deletion. | Disabled |
| Enhanced query hash algorithm | A security option that enables the enhanced query hash algorithm. | Disabled |
Related topics
