Integrate > Application Lifecycle Management/Quality Center (ALM/QC)

Application Lifecycle Management/Quality Center (ALM/QC)

This integration provides a bi-directional interface to exchange defects and requirements between Service Manager (SM) and Application Lifecycle Management/Quality Center (ALM/QC). The overall intent of this integration are:

  • Leverages SM's position as the service provider and application with the most intimate contact with the customer.
  • Efficiently reconciles and resolves the demands placed within SM.
  • Tightly couples the demands placed within SM with the ALM/QC requirement management and defect management capabilities within SM.

This integration synchronizes SM Change or Problem with ALM/QC Defect or Requirement for record creation and update. The following scenarios are included:

  • SM Change -> ALM/QC Defect
  • SM Change -> ALM/QC Requirement
  • SM Problem <-> ALM/QC Defect