Scheduling changes

Service Management keeps details of the scheduling in each change record. You can view the details:

Change scheduling standards

Service Management monitors how each change complies with the following standards:

  • The schedule for a change should be in a maintenance time period (or "window.")

  • The schedule for a change should not be in a blackout time period (or "window.")

Change scheduling breaches

If a change breaches the change scheduling standards, Service Management displays the relevant information in the following parts of the UI:

Change record

Breach Change User interface Display
Change is not scheduled in a maintenance window. Not approved Top right of change record page Maintenance breach
Plan and execute tab, Change schedule section Breach status: Outside of maintenance window
Approved Top right of change record page Approved change
Plan and execute tab, Change schedule section Breach status: Breached and approved
Change is scheduled in a blackout window. Not approved Top right of change record page Blackout breach
Plan and execute tab, Change schedule section Breach status: Inside blackout window
Approved Top right of change record page Approved change
Plan and execute tab, Change schedule section Breach status: Breached and approved

Note  

  • You can click the icon to display information about the breach, and a link to the Change Calendar.

  • When viewing change records in the list view, if a change is in breach, the appropriate message also displays in the right pane preview of the current record.

  • If at the time of creation of a change record, there is no active maintenance time period and no active blackout time period, Service Management disables the display of the breach icons.

Change Calendar

Breach Change User interface Display
Change is not scheduled in a maintenance window. Not approved Change list in left pane: Breach
Change representation in main pane:
Approved Change list in left pane: Approved change breaches scheduling standards
Change representation in main pane:
Change is scheduled in a blackout window. Not approved Change list in left pane: Breach
Change representation in main pane:
Approved Change list in left pane: Approved change breaches scheduling standards
Change representation in main pane:

Note  

  • For more information about how to view information about maintenance and blackout windows in the Change Calendar, see Time periods in How to view the Change Calendar.

  • If there is no active maintenance time period and no active blackout time period, Service Management disables the display of the breach icons.

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