Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Administer the Service Management
- Record Management
- People
- Locations
- Lists
- Routing definitions
- Service Portal Administration
- Application settings
- Smart Analytics settings
- Data domain segmentation
- Categories
- MT console for shared service providers
- Dev2Prod - Synchronize your development and production tenants
- Debug tool
- Sample data
- Live Support
- Create a white label version of Service Management
- Generate report based on PostgreSQL views
Sample data
Sample data can be imported into your instance of Service Management. The Sample Data menu option (under Administration > Utilities) appears only if you have the Tenant Admin role.
The following types of data can be imported:
- Sample users, groups, and locations
- A sample service catalog that contains categories, services, and offerings
- Micro Focus-provided knowledge articles
- Sample IT records such as user requests, incidents, changes, and problems
- Assets and configuration management records such as services, assets, and devices
The data imported as sample data is indistinguishable from data entered into the system.
Once the sample data is deployed, the button in the Sample Data page becomes disabled.
The Tenant Admin receives notification via email when a new tenant is created. This mail includes a link to the Sample Data page where the data can be deployed onto the new tenant.
Caution If you deploy the sample data, it cannot be undeployed. You can delete individual pieces of data, such as knowledge articles and records, but you cannot reverse the deploy.
