Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Administer the Service Management
- Record Management
- People
- Locations
- Lists
- Routing definitions
- Service Portal Administration
- Application settings
- Smart Analytics settings
- Data domain segmentation
- Categories
- MT console for shared service providers
- Dev2Prod - Synchronize your development and production tenants
- Debug tool
- Sample data
- Live Support
- Create a white label version of Service Management
- Generate report based on PostgreSQL views
How to create a white label version of Service Management Automation
You can configure Service Management Automation so that, instead of the Micro Focus logo and the Service Management Automation product name, it displays a logo and name of your choice.
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Create and enable a custom theme.
For more information, see To add a new theme.
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Adjust the following settings as required:
White label parts Settings Only the Service Portal
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Name
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Logo
Service Portal and Service Management
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Name
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Logo
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Agent interface header label
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Agent interface header logo
Service Management
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Agent interface header label
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Agent interface header logo
For more information about these settings, see the Header section ofService Portal display theme settings.
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To create a white label version of the Service Portal, do either of the following:
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Make the custom theme as created and configured above, the default theme.
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Use entitlement rules to set the appropriate audience for the custom theme as created and configured above.
For more information, see To set the audience for a custom theme.
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To create a white label version of the non Service Portal parts of Service Management, make the custom theme as created and configured above, the default theme.
Related topics