Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to create a public request in the Service Portal
A public request can be created in the Service Portal by the following methods:
Method 1
If a user submits a request based on an offering with the Allow public field set to Always, that request is automatically a public request, with the public scope as defined in the Public audience section of the offering.
Method 2
If a user submits a request based on an offering with the Allow public field set to Optional, after the request is created, the user is asked if the request is to be shared as a public request. As with the first method, the request has the default public scope as defined in the Public audience section of the offering, but the user is given the option to edit this.
This also applies if using email integration.
Exceptions
In the following cases, the request does not become a public request:
- If a request is created with the public scope setting of Location, and the user creating the request does not have an associated location.
- If a request is created with the public scope setting of Organization, and the user creating the request does not have an organizational group.
Related topics
