Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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How to set up public requests
To set up public requests, edit each of the following as detailed:
Offerings
For each offering under which you want to allow requests to be public:
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Open the offering record.
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Go to the Public audience section in the General tab.
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Edit the Allow public and Public scope fields, as required.
For example:
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An Allow public setting of Always means that requests created under this offering are always shared, according to the Public scope setting.
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A Public scope setting of Organization means that requests created under this offering are shared with people who are in the same organizational group as that of the person in the Requested for field of the request.
For more information, see Public audience.
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Save your changes.
Person
To be able to see public requests, a user must be in the relevant public scope.
Person and Location
Where the public scope is Location, to see public requests, a user must be at the same or lower level of location as that of the person in the Requested for field of the request.
For example, the person in the Requested for field of the request is in this location:
North America > United States > San Diego > San Diego Office
If Public scope is set to Location, and Location hierarchy is set to City, sharing is with those at:
North America > United States > San Diego
If Public scope is set to Location, and Location hierarchy is set to Country, sharing is with those at:
North America > United States
To customize the setting, from the main menu, select Administration > Configuration > Service Portal Settings > Feature Settings > Default location level for public request sharing.
Person and Organization
Where the public scope is Organization, to see public requests, a user must be in the same organizational group as that of the person in the Requested for field of the request.
Sharing is enabled with people who are in the same organizational group as that of the person in the Requested for field of the request.
Related topics
